On-Site & Field Services

We provide preventive maintenance and break/fix services across various channels, including onsite, and backend repair depots.
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Customized Onsite and Field Services for Critical Infrastructure

InstaLaunch's professional business solutions offer a comprehensive range of onsite services, from equipment deployments to preventive maintenance, ensuring optimal performance and rapid resolutions, backed by our multi-vendor network.
InstaLaunch provides customized onsite and field services for critical infrastructure, designed to keep businesses and products running smoothly and to provide added value to customers. From professional business equipment to mass-consumer products, our turnkey solutions include door-to-door services, onsite equipment maintenance, and break-fix operations. We help brands differentiate themselves and build customer loyalty by providing bespoke solutions with stringent Service Level Agreements.

Direct-to-Consumer Offerings

Our direct-to-consumer offerings include technical courier and door-to-door product exchange services, in-home product installations, and break-fix services, and curbside and doorstep product support. Our qualified and authorized technicians provide onsite services such as replacement of consumable materials and on-site break-fix services. With our services, customers can enjoy hassle-free product support, quick replacements, and reliable technical assistance.

Professional Business Solutions

For professional business solutions, InstaLaunch offers onsite equipment deployments, installations, and setups, scheduled and preventive maintenance, onsite swap, advance exchange and replacement, onsite break-fix repair, same day, next business day, 48h onsite resolution, and equipment remote monitoring and technical support. We leverage our vast onsite service multi-vendor network to ensure the right technical skill and part is delivered to the right location at the right time. Our aim is to provide customized and reliable solutions that meet the unique needs of our B2B clients.

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Service Design & Vendor Management

Experience a seamless journey with our comprehensive onsite service solutions. We accompany you from conception to project planning, establishing the perfect onsite service channel and offering strategy. Leverage our expertise in designing and implementing regional or global onsite service networks, including sourcing, vendor management, and seamless onboarding of top-notch service partners.

Streamlined Onsite Service Management

Achieve operational efficiency by entrusting InstaLaunch with the responsibility of delivering seamless onsite services for your installed base. Our extensive experience enables us to orchestrate and manage direct and sub-contracted onsite partner networks, ensuring comprehensive coverage, process coherence, and full visibility. Benefit from our expertise in partner authorization and certification, training and competence management, technical and operational audits, supplier relationship and SLA management, and end-to-end data reporting with deep dive analytics.

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Streamlined Service-to-Cash Management

Experience simplified and risk-free management of your post-sales service partner ecosystem with our comprehensive solution. Let us handle claim processing, validation, and fraud control while ensuring compliance in managing and settling service partner invoices, cash flows, and accounts receivables. Benefit from our “single-source but global” approach, consolidating partners and service transactions into a single invoice.

Christin Halls
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What can we help you overcome?

We help companies stay ahead in a rapidly changing world.